Frequently asked questions

Yes. Add what you need to your cart and check out without logging in or creating an account. Guest orders are at retail pricing.

If you order regularly it's worth having an account: you'll see your quoted pricing, your order history, invoices and shipments, and you'll earn Omni Rewards points. If you buy several items or order every month, request a quote online for those products and one of our team will get back to you with your pricing and your online setup.

Having issue during checkout? Email online@omnigroup.com.au.

Yes. Most products show volume discounts on the product page, even on retail pricing, so you can see the price breaks before you choose a quantity.

For larger or ongoing volumes, ask us for a quote and we can put custom pricing together based on what you need.

Use the barcode reader. Open the site on your phone, tap the scan icon, and point your camera at the barcode on any Omni product. The site finds that exact product for you, so there's no searching through catalogues and no risk of ordering the wrong products.

Yes. You can request a free sample of any of our consumables to test before you commit to a run. On every products there is a button "Request a Free Sample or More Info" - fill this form and we will get back to you with 1-2 business hours. For other products where we can't do sample, ask our team and we'll organise what we can.

If you have freight terms on your account, your order is charged at your agreed freight rate rather than the online rate.

Otherwise the rate is worked out at checkout based on where the order is going, so you'll see it before you pay. Our shipping policy has the full detail.

Warehouse consumables are stocked locally, with next-day metro delivery nationwide on in-stock items. Some products, including several machines, show "Dispatch in 3 to 5 business days" on the product page, so check the stock note before you order. If you need it urgently, contact us and we'll check stock for you.

If you need something by a certain date, add a requested delivery date at checkout and we'll work to it.

Have a look at our return and refund policy for what can be returned and how, then email online@omnigroup.com.au with your order number and we'll help sort it.

Fill Credit Application Form with your business details and we'll get an account created for you. Once it's set up we'll link it to your online login, so you see your quoted pricing, your quoted items, and your orders, invoices and shipments in one place.

First time logging in. Enter your email address on the login page, then enter the erification code we email you, and create your password. That's it.

Every time after that. Just your email and the password you created. No code needed.

The code sometimes lands in your spam folder, or your security provider blocks it. If you still can't find it, email online@omnigroup.com.au.

Signing up. You can sign up as a customer with just your name and email, or as a company by adding your business details so we can link your trade account. Or skip it and check out as a guest.

Businesses using procurement software can also connect to us via Punchout. Email online@omnigroup.com.au to get set up.

There are a few different films, and the right one comes down to how you wrap and what you're wrapping.

How to choose. Start with whether you wrap by hand or on a machine, then look at your load: its weight, height, whether the edges are sharp, and how far it travels. From there it's film width, roll length and gauge. If you're going through a lot of film, or getting damaged loads, we can audit your process and put a number on what a machine and the right film would save you.

It depends on your load: its weight and shape, how sharp the edges are, whether you wrap by hand or on a machine, and how far the pallets travel. Our team will look at what you're wrapping and recommend the right gauge and film type, and we can trial options with you on site.

Custom printed tape is packaging tape printed with your branding or a message, so every carton you seal carries it. People use it for logos and promotions, and for handling instructions like fragile or this way up.

Ours is made in our Melbourne facility, which keeps turnaround fast, and yes, you order it online and we ship Australia wide.

1. Pick your tape type: packaging, paper, gummed, barrier, perforated or machine tape.
2. Choose your size, colours and quantity, then upload your artwork or your text.
3. Check the mock-up we generate. It is not the final artwork, but you can see your logo and the tape together. Once you place the order our designer reviews your logo against the colours you chose and prepares a proper final design for approval.
4. Want to test it first? Request a free sample. For larger runs, request a quote and we'll price it.

It comes down to how many pallets you wrap a day, your load weight and height, and the space you have. We can come on site, audit your wrapping process and recommend a setup that cuts film use and improves load stability. The audit is free.

Machines come in four families: semi-automatic turntables, fully automatic turntables, mobile wrappers that drive around the load, and inline machines for high volume lines.

Yes. Omni Machinery has our own in-house technicians, the only dedicated packaging service team of its kind in Australia, so you deal with us rather than a third party. You can book a service through the website.

Warranties run up to 10 years depending on the machine, and we have flexible payment options to help you get the right setup in place. Ask us about the model you're looking at and we'll confirm the terms.

Every $1 you spend online earns you a point, and points build up automatically as you order. There's nothing to claim.

1. Open Omni Rewards to see your balance and the whole reward range.
2. Click Redeem on the reward you want.
3. We dispatch within 5 business days. Please allow us that time to organise and arrange your gift before it's sent to you.

Once a reward is requested we dispatch within 10 business days. Please allow us time to organise and arrange your gift before it's sent to you.

Monday to Friday, 7:30am to 5:00pm. You can order online any time, and our live chat and phone line are staffed during those hours.

Call 1300 764 963, email online@omnigroup.com.au, or use the chat widget at the bottom right of the website.

We're always keen to hear from good people. See what's open and apply through our careers page.

Yes. Our latest catalogue, edition 10, has the full range in one place.

Not sure which pallet wrapper you need? Our pallet wrapper finder will match you in about 30 seconds.

We've been supplying Australian businesses since 1992, and we're now a national packaging machinery and service provider trusted by more than 20,000 brands. We combine machinery, consumables and in-house service, with locations in Melbourne, Sydney, Brisbane, Adelaide and Perth.