Refund policy

Refund and Exchange Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website. If you receive a product that you believe is significantly not as described, please contact us. After discussing the issue with us, we will, at our discretion, refund your money after the return of the product/s. It will be your responsibility to return the item/s back to our address (at your cost, unless we are at, and have acknowledged fault) in their original condition before a refund will be issued. Any item that we intentionally sell damaged will be clearly marked as such. Please note that Omni Packaging Pty Ltd reserves the right to charge a 15% restocking fee for any goods returned with no exchange. Please allow up to 14 days for your refund to be processed.